Shipping policy
We ship every order from our US fulfillment centers, with care taken at every step from picking to packing to handoff. Here is exactly what to expect.
Processing Time
Orders placed before 2:00 PM EST, Monday through Friday, ship the same day. Orders placed after that cutoff, or on Saturday and Sunday, ship the next business day.
During high-volume periods (launches, holidays, promotions), processing may take up to 1 additional business day. We will note this on the site if it applies.
Shipping Locations
Your order ships from one of our US fulfillment centers on the East Coast or West Coast, whichever is closer to your delivery address. This keeps transit times shorter no matter where in the country you are.
Shipping Methods and Delivery Estimates
We ship via trusted national carriers (USPS, UPS, and FedEx), selecting the most reliable option for your destination.
| Method | Estimated Transit Time |
|---|---|
| Standard Shipping | 3 to 5 business days |
| Expedited Shipping | 2 to 3 business days |
Transit times begin once your order ships, not from the date it was placed. They are estimates provided by our carriers and are not guaranteed.
Shipping Rates
Shipping rates are calculated at checkout based on your location and chosen shipping method. We periodically offer free standard shipping on orders over a set threshold. Any active offer will be shown at checkout.
Order Tracking
As soon as your order ships, you will receive a confirmation email with your tracking number. You can use this to follow your package from our warehouse to your door.
If you do not receive a tracking email within 2 business days of placing your order, check your spam folder first, then reach out to us and we will look into it.
Shipping Destinations
We currently ship to addresses within the United States, including Alaska, Hawaii, and US territories. We do not ship to PO boxes for orders requiring signature confirmation. International shipping is not yet available, but it's on our roadmap as we grow.
Address Accuracy
Please double-check your shipping address before completing checkout. We are not able to redirect a package once it has shipped. If you notice an error immediately after placing your order, contact us right away and we will do our best to update it before it leaves our warehouse. Once an order has shipped, we are not responsible for packages delivered to an incorrectly entered address.
Delayed, Lost, or Damaged Packages
Once a package leaves our warehouse, transit is handled by the carrier. Delays caused by weather, carrier disruptions, or high shipping volume are outside our control, but we are still here to help.
- Delayed package: If tracking shows no movement for more than 5 business days, contact us and we will open an investigation with the carrier.
- Lost package: If your tracking shows delivered but you have not received your order, or if a package is confirmed lost in transit, contact us within 14 days of the expected delivery date so we can file a claim and get a replacement or refund on its way.
- Damaged package: If your order arrives damaged, contact us within 7 days with a photo of the damaged packaging and product. We will send a replacement at no cost to you.
Questions
If you have any questions about your order or this policy, reach out to us at support@rarelyf.com and we will get back to you as quickly as we can.
Live rare.